Last updated: 8 October 2026
These terms are an agreement between you and Arise Above Holdings, LLC, doing business as TripleRoute ("TripleRoute", "we", "us") for your use of the TripleRoute website, application and related services (the "Service"). Please read them. Section 17 limits our liability and section 19 explains how disputes are resolved.
You accept these terms by creating an account and ticking the box that says you agree. If you are using TripleRoute on behalf of an organization, you confirm you have authority to accept them for it.
1. What TripleRoute is — and is not
TripleRoute helps pre-licensed clinicians find clinical supervisors, keep a record of supervised practice, have that record reviewed and signed, and seal it so it cannot be quietly changed afterwards.
To be clear about the limits of what we do:
- We are not a licensing authority. Licensing boards decide what they accept. Nothing in the Service is a determination that hours, supervision or a supervisor will satisfy any board. See the Supervision Disclaimer.
- We do not provide clinical supervision, clinical services or legal advice. Supervision is provided by supervisors, who are independent professionals and are not our employees, agents or contractors.
- We are not a party to supervision agreements between users. We provide the tools to create, sign and keep them.
- We are not an electronic health record. The Service must never be used to store information that identifies a client or patient (section 6).
- We do not take a share of any supervision fee. Arrangements for payment between a supervisee and a supervisor are between them.
Practicum. TripleRoute also offers Practicum, for students on a placement, the supervisors who sign for them and the schools that run their programs. It is covered by these terms and by the Practicum Terms, which decide wherever the two differ about Practicum. One account works for both.
2. Eligibility
You must be at least 18 years old and able to form a binding contract. The Service is for professionals and people training for a profession, acting in that capacity. You may not use it if we have previously terminated your account for violating these terms.
3. Your account
- Provide accurate, current information and keep it up to date.
- Keep your password confidential. We strongly recommend turning on multi-factor authentication, and supervisors and administrators may be required to use it.
- You are responsible for activity under your account. Tell us promptly — call +1 (701) 660-4778 — if you believe it has been accessed without your permission.
- One person, one account. Do not share an account or sign in as someone else.
4. Roles
Depending on how you use TripleRoute you may be a supervisee, a supervisor, a practice verifier confirming employment-based experience, or an administrator for an organization. Some features and responsibilities depend on your role, and one person may hold more than one. You may add the other of the supervisee and supervisor roles to your own account; being a supervisor on TripleRoute still depends on the checks in section 5.
In Practicum you may be a student, a site supervisor, a faculty supervisor or a school's coordinator. Those come from your place on a placement or in a school, not from a role on your account.
5. Supervisors and verification
Before a supervisor appears in search, we check their license against the information and documents they provide and, where available, the issuing board's public records. This check is a point-in-time confirmation that a license appeared valid. It is not a guarantee of a supervisor's qualifications, competence, conduct or eligibility to supervise for any particular license or jurisdiction, and it does not replace your own due diligence.
Supervisors agree to:
- keep their license and profile information accurate, and tell us promptly if a license lapses, is restricted, or becomes the subject of disciplinary action;
- supervise within the scope of their license and the rules of the jurisdictions they supervise into;
- attest only to what they have genuinely reviewed or observed.
We may suspend or remove a listing at any time if we cannot verify it or have concerns about it.
6. No client-identifying information
You must not enter, upload or send information that identifies a client or patient, including names, initials used as identifiers, dates of birth, addresses, contact details, record or insurance numbers, photographs, psychotherapy notes, treatment plans or intake records. Case discussion must be de-identified.
You are responsible for complying with your own confidentiality obligations, including HIPAA where it applies to you and your professional code of ethics. TripleRoute does not accept protected health information, is not a business associate, and will not sign a business associate agreement. If identifying information is entered, tell us and we will help remove it where the record is not sealed.
7. Records, signatures and sealing
This section describes how the core of the Service works, because it affects your rights.
Accuracy. You are responsible for the accuracy of everything you log or attest to. Supervisees must record hours truthfully. Supervisors must sign only what they have genuinely reviewed. Knowingly recording or attesting to false hours may also be professional misconduct under your board's rules, and we may report suspected fraud where the law requires or permits.
Labels. Each hour shows how it was established — for example self-reported, reviewed by a supervisor, or observed by the system from a session held in TripleRoute. These labels describe evidence, not whether any board will accept the hours.
Electronic signatures. Signing an agreement or attesting to a period in TripleRoute is an electronic signature. You agree to use electronic records and signatures under our Electronic Records and Signatures Consent, which you accept separately.
Sealing is permanent. When a period is sealed, it is fixed and linked cryptographically to the periods before it. No one — not you, the other party, an administrator or TripleRoute — can edit or delete a sealed record. Mistakes are corrected by adding an amendment that preserves the original, so the record shows both what was said and that it was corrected. By sealing a record you accept that it is permanent.
Both parties keep access. A sealed record belongs to the history of both people who created it. If a supervision relationship ends, a payment lapses, or either party closes their account, both keep permanent access to read, export and verify the sealed records they were party to.
8. Regulatory information
The Service may show licensure requirements for a jurisdiction and calculate progress against them. That information is our reading of publicly published rules, with its source and review date shown, and each requirement is labeled with how confident we are in it. It is general information, not legal advice, and it may be incomplete, out of date or interpreted differently by a board. You remain responsible for confirming current requirements with your board before relying on them.
9. Plans, billing and automatic renewal
Supervisees never pay. A supervisee account is free and does not expire. Finding a supervisor, keeping your record and downloading it cost you nothing.
Supervisors pay. A supervisor may create an account, enter credentials and upload documents without charge, and is not listed in the directory until the first payment is made. There is no trial period. A supervisor pays two things, in the amounts shown on our Pricing page when they subscribe:
- a sign-on fee, charged once a year, for the plan chosen; and
- a monthly fee set by how many supervisees the supervisor has at each monthly billing date. With none, that month costs nothing.
Prices are in US dollars and exclude applicable taxes, which are added at checkout.
Automatic renewal. Both fees renew automatically. The payment method on file is charged the sign-on fee each year on the anniversary of the first payment, and the monthly fee each month, at the then-current price plus tax, until you cancel. We show the price, the billing frequency and the cancellation method before you subscribe, and ask you to agree to the renewal terms specifically.
Cancelling. A supervisor can cancel at any time from the billing settings in the application, online, without contacting us. Cancellation takes effect at the end of the period already paid for. Except where the law requires otherwise, we do not refund partial periods.
Price changes. We will give you at least 30 days' notice of a price change before it applies to your next renewal, and you can cancel before it takes effect.
Failed and overdue payments. If a payment fails we tell the supervisor, and the card on file can be changed. While either fee is overdue, the account is locked for the supervisor and for the supervisees they supervise: no new hours, sessions or messages until it is settled. A lock never reaches a record already signed: each person can still read, export and verify their own finalized records, and a supervisee can download theirs without asking anybody.
Payment processing. Payments are handled by Stripe. Card details are entered directly with Stripe and are subject to its terms; they do not reach our servers.
Schools. A school using Practicum is not billed under this section. It has a free trial and is then invoiced, on the terms in Part C of the Practicum Terms. Students and their supervisors are never charged for Practicum.
10. Acceptable use
You agree to follow our Acceptable Use Policy. In short: do not break the law, record false information, misuse other users' data, enter client-identifying information, attack or probe the Service, or try to get around its security or its record-integrity controls.
11. Your content
You keep ownership of the content you put into TripleRoute. You give us a limited license to host, store, copy, process, transmit and display it only to operate, secure and improve the Service and as these terms and our Privacy Policy describe. For records you share with another user, you give that user the rights the Service provides — for sealed records, permanent access to read, export and verify them.
12. Our property
The Service, including its software, design, text and trademarks, belongs to us or our licensors. We give you a limited, non-exclusive, non-transferable, revocable right to use it for its intended purpose. Do not copy, modify, reverse-engineer or resell it, except where the law expressly permits.
If you send us feedback, we may use it without obligation to you.
13. Third-party services
The Service relies on third parties, including payment processing and video. We are not responsible for services we do not control, and your use of them may be subject to their terms.
14. Suspension and termination
By you. You can stop using the Service at any time and ask us to close your account.
By us. We may suspend or terminate your access if you materially breach these terms, if required by law, or to protect users or the Service. Where reasonable we will give notice and a chance to fix the problem first.
What survives. Sealed records remain as described in section 7, including the other party's access to them. Sections 6, 7 (as it concerns sealed records), 11, 12 and 15 to 20 survive termination.
15. Disclaimers
The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that regulatory information is complete or current, that any supervisor is suitable for you, or that any board will accept any record. Some jurisdictions do not allow these exclusions, so they may not all apply to you.
16. Your responsibility to us
To the extent the law allows, you will defend and indemnify us against claims arising from your breach of these terms, your violation of law or of someone else's rights, false information you record or attest to, or client-identifying information you enter.
17. Limitation of liability
To the fullest extent the law allows:
- we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or opportunity — including delay or refusal of licensure — even if we were told they were possible; and
- our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim arose, or US $100.
These limits do not apply to liability that cannot be limited by law, such as for fraud, gross negligence or wilful misconduct.
18. Changes to these terms
We may update these terms. For a material change we will give at least 30 days' notice by email or in the application before it takes effect, and where the law requires it we will ask you to accept the new terms. Continuing to use the Service after a change takes effect means you accept it. If you do not accept a change, you may close your account; sealed records remain as section 7 describes.
19. Disputes
Talk to us first. Most concerns can be settled quickly. Before bringing a claim, call +1 (701) 660-4778 or write to us at the address in section 21, with a description of the issue and what you want. Both sides agree to try in good faith to resolve it within 60 days.
Governing law. These terms are governed by the laws of the State of North Dakota and applicable US federal law, without regard to conflict-of-law rules.
Where claims are heard. Claims not resolved informally will be heard in the state or federal courts located in Cass County, North Dakota, and both sides consent to those courts' jurisdiction. Either side may bring an individual claim in small-claims court where it qualifies.
Nothing in this section limits rights you have under consumer protection laws that cannot be waived.
20. General
These terms, together with the policies they refer to, are the entire agreement between you and us about the Service. If any part is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not transfer these terms without our consent; we may transfer them in connection with a merger, acquisition or sale of assets. We are not liable for delays caused by events beyond our reasonable control. Notices to you will be sent to the email address on your account.
21. Contact
Arise Above Holdings, LLC, doing business as TripleRoute
3003 32nd Ave S, Ste 240, Fargo, ND 58103, United States
Telephone: +1 (701) 660-4778
By email: support@tripleroute.io. Privacy questions and legal notices: privacy@tripleroute.io. A person reads both.