Paying, cancelling and refunds.

The whole arrangement on one page. It applies to schools. Students and supervisors never pay, and nothing here ever affects what they can do or see.

The free trial

Three months of everything, from the day a school enrolls.

How long	Three months from the day your school enrolls. No card is asked for.
What it includes	Everything. There is no smaller trial version.
Reminders	From 14 days before the end, every three days, to the people who manage your school’s account. They stop as soon as your school is on the paid plan.
When it ends unpaid	Your students and supervisors carry on exactly as before. Your school cannot start a new cohort or invite new students until it is on the paid plan. Nothing is deleted, and you can read and download everything.

No price is published. A school asks, and is answered with an invoice.

First
Contact us for a price
From your school’s billing page, or the contact page here. We reply with a price for your program.
Then
We send an invoice
For one, two or three years, to the people you name — your finance office included. More than one year costs less per year.
Then
You pay it
By the way the invoice sets out: online where the invoice carries a link, or by bank transfer or check.
From then on
Your school is on the paid plan
It moves by itself when the payment arrives, and you are emailed a receipt.

When payment is due	On the date printed on the invoice — normally 14 days after it is sent.
If it is late	We remind you in the week before the due date, on the day, and a week after. Nothing is deleted. If your trial has also ended, starting cohorts and inviting students wait until it is paid.
Renewal	Nothing renews or is charged automatically. One month before your paid time ends we write to you, and send a new invoice if you want to continue.
Price changes	What an invoice charges never changes once it is sent. Paying for two or three years fixes the price for all of them.

At any time, with no reason needed. Cancelling never deletes anything.

How	From your school’s billing page, or by writing to support@tripleroute.io.
An invoice you have not paid	It is withdrawn. Nothing is owed.
A plan you have paid for	It runs to the end of the time you paid for, unless you ask for a refund under the rules below.
What happens to the records	Nothing. Every student keeps their record for good, signed weeks stay signed, and your school can still read and download what it has.
Coming back	Any time. Your school picks up where it stopped.

A person decides every request, normally within three working days. Nothing is approved or refused by a machine.

Within 30 days of paying	A full refund, whatever the reason.
After 30 days, on one year	No refund. The plan runs to the end of the year you paid for.
After 30 days, on two or three years	Every full year that has not started yet is refunded. The year you are in is not. A year is worth what you paid divided by the years, so the multi-year discount is kept in proportion.
How to ask	“Ask for a refund” on your school’s billing page, or write to billing@tripleroute.io with your invoice number. The amount is worked out from these rules.
How it is paid back	To the card or account that paid, where it was paid online; banks usually show it within 5 to 10 working days. A payment by transfer or check is sent back the same way.
If it is declined	You are told why, in writing, by the person who decided.
What a refund does not do	It never changes a student’s record. Not one hour, signature or evaluation is altered because money moved.

With invented figures, to show how the years are counted.

A school pays an invoice of 2,700.00 for two years, which is 1,350.00 a year.

In the tenth month the program closes. The second year has not started, so 1,350.00 is refunded and the plan runs to the end of the first year.

Had it asked in the fourteenth month, the second year would already be under way, and nothing would be refunded.

Each address is read by a person.

Pricing, and anything general	support@tripleroute.io
An invoice, a payment or a refund	billing@tripleroute.io
Student records and legal questions	privacy@tripleroute.io
By post or telephone	Arise Above Holdings, LLC, 3003 32nd Ave S, Ste 240, Fargo, ND 58103, United States · +1 (701) 660-4778

TripleRoute Practicum records what was logged and what each person signed. It does not decide whether a program or an accreditor accepts the hours. · What it does and does not do · Student records · Pricing · Paying and refunds · Practicum terms · Request a walkthrough